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Our Guiding Principles
Our Core Activities

Our Guiding Principles

PARTNERING WITH CLIENTS Key client and Changeworks consulting resources 'partner' for the project to drive the change process and build knowledge within the organisation.
SKILLS TRANSFER Active and ongoing program or skills transfer in integrates business and change knowledge including a program of change drivers to educate people on what is changing, why and their new role in the process.
RE-USABILITY Focus on coaching and knowledge transfer ensures change capability is built and remains within the business, supported by documentation detailing the strategy and activities completed which provides a practical foundation for future change initiatives.
FIT FOR PURPOSE Flexible and tailored change management approach ensures 'fit for purpose' to meet client business requirements.

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Our Core Activities

COMMUNICATION


Our activities ensure that the business is informed about the change and that impacted audiences receive relevant messages.

Changeworks designs, develops and delivers a wide range of creative deliverables including :

  • Communications plan and budget,
  • Factsheets,
  • Website,
  • Process videos and role plays,
  • Roadshows
  • Poster campaigns

TRAINING


We work to prepare end users to work in the new environment

Our range of activities and deliverables include:

  • Training plan and budget,
  • Training needs assessment and curriculum plan,
  • Training materials (instructor and participant guides, online help and business processes, presentation packs)
  • Job aids and quick reference guides
  • Training logistics (schedules, venues)
  • Train-the-trainer program
  • Training evaluation

BUSINESS READINESS


A key part of our framework is to measure and monitor the business' readiness for the change.

Changeworks can develop and deliver:

  • A diagnostic tool that measures business readiness across key demographics
  • Action plans to monitor business readiness issues
  • Customer, Business and Location transition plans
  • Culture change programs
  • Pre go-live checklists
  • Post implementation review

STAKEHOLDER MANAGEMENT


We generate stakeholder commitment to ensure change is anchored in the business

As part of our approach we deliver:

  • Stakeholder plan and segments
  • Top Team status updates
  • Executive presentations
  • Leadership development programs
  • Change management training programs
  • Local user expert - plan and execution

ORGANISATION AND JOB IMPACT ASSESSMENT


Most of our change programs require evaluation to identify impact on jobs and business operating models

Activities may include:

  • Audience Analysis
  • Job impact assessment
  • Resource Planning
  • Talent Retention Planning
  • Organisation conceptual model and design
  • Job sizing and business process modelling
  • Workforce transition planning
  • New job descriptions, employment strategy, IR Planning, recruitment plan etc
  • Onboarding and outplacement planning

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